Communication Approach

As you know, simply following industry standards does not ensure exceptional service. It’s how TMCx implements our Suite of Solutions using these standards that’s unique—and a direct benefit to you. Though we do have specific technical approaches for each of our solutions that are available upon request, our best standards and practices encompass a broader vision.

Since commissioning is our core solution, our best practices and standards have grown around it, and now permeate our entire set of solutions. At TMCx, our best standards and practices must reflect our process and how we interact with owners and team members. Interestingly, the evolution of these practices and standards is based on what we observe in the industry over the years and what we hear our customers tell us. We know that:

  • You’re tired of the adversarial relationships that seemingly plague construction. 
  • Direct, open, and consistent communication with owners and team members is obligatory. 
  • True collaboration is crucial, demanding unified outcomes and minimized individual ends. 
  • Genuine respect and trust for team members leads to involvement of team members, as well as innovative decision-making. 
  • Early goals reflecting the Owner’s Project Requirements, intensified and effective planning, and leadership in solutions and change are basic requirements. 
  • Integrity and responsible behavior are as important as field and technical experience. 
  • Being “Independent” is critical to ensure no conflicts of interest encumber the project. 

This is what you can expect from us in the field and in the office:

  • responding in a reasonable time (24 hours during the work week) 
  • being consistent (we show up when we say we will) 
  • honoring team through immediate, honest, and direct communication aimed at resolving issues in partnership with others 
  • clearly stating our role setting reasonable expectations and realistic schedules 
  • owning up when we make a mistake (and we do make mistakes). 

Isn’t that what we all really expect from each other? We don’t hide things; team members have access to our schedule, our meeting notes, and us. Adversity is also a fact we understand. All of our most notable “lessons learned” have come out of adversity—haven’t yours? We know conflict will arise, and our job is to manage it, to learn from it, to use it as the powerful teacher it truly is. We don’t avoid confrontation, nor do we use it as an occasion to bully others. True management means fostering cooperation.